Important Information Regarding COVID-19
May 20, 2020
Dear Patients and Friends,
We hope this letter finds you all well during this challenging time. We are looking forward to seeing you again soon and we thank those of you who have offered words of support and encouragement. As of now, we expect to reopen for regular patient care on Monday June 1, 2020. However, we will need to continue to comply with any mandates from the State of Maryland, so this date may be subject to change.
Our goal has always been to provide the very highest level of dental care available to our valued patients. Please rest assured that we are diligently researching and implementing evidence-based approaches to ensure the safest possible environment and that we will reopen in the most responsible manner.
We want to update you on our new policies and protocols designed to keep you safe and comfortable in our office as we continue to face the COVID-19 pandemic. Our focus during the recent closure has been to enhance our already stringent infection control and safety procedures, and to comply with and exceed directives and mandates created by the State of Maryland, the American Dental Association, the U.S. Centers for Disease Control and Prevention and the Occupational Safety and Health Administration.
You will notice several changes in the office that are all focused on increasing everyone’s personal safety. These changes can be found in our information sheet titled “Safe Return to Practice”. (See Below)
Change is always challenging, but our main concern is your health and safety. We will continue to approach your care with sensitivity, empathy, and integrity. As we navigate this “new normal” together, our ability to accommodate your needs while maintaining a safe environment will continue to be our foremost priority.
We look forward to seeing you again soon. We will be reaching out to help you resume your dental care.
Dr. Liebeskind, Bridget, Lauren, Lupe, Sarah and Christine
Safe Return to Practice
We are doing many new things to keep everyone safe!
New things we need from you
Every patient will be asked questions to screen for symptoms of COVID-19 when the appointment is scheduled, confirmed, and again when you arrive for your appointment.
ALL patients must be wearing a face mask covering the mouth and nose when entering our office. Patient masks are to be worn until treatment begins and put back on when treatment is completed, before leaving a treatment room.
ALL patients must use the provided hand sanitizer upon entering our office. If a patient arrives wearing gloves, the gloves must be removed for the duration of the appointment.
Every patient’s temperature will be taken with a touchless forehead thermometer. Any patient with an elevated temperature (100 degrees or above) or a positive response to any screening question will be asked to reschedule no sooner than 14 days later.
Please bring the minimum number of personal items to your appointment. No cell phone use will be permitted during your office visit.
Reception area seating
We have limited the number and location of seats in the reception area and kindly request that ALL patients come unaccompanied to their appointments, unless there is an expressed need for an aide or other companion that has been approved in advance. If accompanied, the aide or other companion will be required to undergo the patient screening process.
Once in the treatment room, before treatment begins, patients will be asked to use a pre-rinse to decrease germs in the mouth.
We have designed patient flow to allow for physical distancing between patients. This will result in fewer appointment times available each day. Please be patient and understanding with appointment scheduling.
New things you can expect from us
Our team will be using approved materials to sterilize and wipe down all patient contact surfaces. In addition, we will be disinfecting commonly touched areas with an EPA approved disinfectant on an hourly basis.
Hypochlorous Acid (HOCL) Fogging
We will utilize this technology at least twice each day for the entire office, and in treatment rooms after each patient. HOCL is a non-hazardous, eco-friendly, antiviral, electrolyzed water solution that can be used as a fog to eliminate airborne contaminates. The solution breaks down into salt water after use and poses no environmental or personal risk.
We have added these units to the office to purify the air and limit the potential spread of COVID-19. The units in the treatment rooms also have UV light that is known to kill this virus.
Temporary plexiglass barriers
These will be present in the business reception area.
Personal protective equipment (PPE)
Staff treating patients will be wearing extensive PPE as mandated by CDC guidelines. This includes face masks, face shields, eyewear, gowns and gloves.
Staff temperatures will be taken daily and a staff member with an elevated temperature will be sent home.